Answers to your most common delivery questions in Kodiak
We accept ready-to-pickup items only — meaning they are already paid for, packed, and waiting under your name.
✅ Examples of accepted items:
Same-day delivery is our standard. Most requests are picked up within 1–3 hours, depending on traffic, weather, and queue.
You can start placing your order after 8:00 PM for next-day delivery.
We operate from 7:00 AM to 5:00 PM, Monday to Saturday.
🚫 Closed on Sundays
⚠️ If we’re fully booked, we will close the form and post an update on Facebook.
Yes, we deliver to areas outside Kodiak city as long as your location is accessible by vehicle.
Additional mileage fees may apply for locations outside the main town.
📏 If your location is more than 25 miles away, we recommend sending us an email at
delivery@kodiakrides.com so we can guide you properly on whether delivery is possible and how it will be charged.
For trips under 2 miles, we charge a flat rate of $10.
For longer distances, we follow a metered system similar to taxi fares:
Yes. You will receive a confirmation message with estimated pick-up time and cost. Please wait for it before expecting the driver.
Sorry, but we do not allow customers to give personal errands or extra instructions beyond what was submitted in the form.
Our drivers follow strict delivery routes and time windows to serve everyone fairly.
Please do not ask them to stop at additional stores, buy other items, or run personal errands. If you forgot something, just submit a new form.
🚫 Unscheduled requests may be politely declined by the driver.
No. Kodiak Rides is a pickup and delivery service — we are not personal shoppers or assistants.
The item must be paid for, prepared, and ready for pickup under your name. The driver’s job is only to pick it up and drop it off — that’s it.
🚫 Please do not submit instructions asking the driver to go inside and figure it out, pay for something, or communicate with store staff on your behalf.
If your item isn’t ready, please wait to submit the form. We do not run errands, hold tabs, or wait around.
For everyone's safety and clarity, we do not allow direct communication with drivers during active deliveries.
This helps avoid confusion, distractions, or conflicting instructions that could lead to mistakes or delays.
All communication must go through the official booking form or confirmation message. If something urgent happens, you can email us at
delivery@kodiakrides.com.
🚫 Please do not try to contact drivers directly — they are instructed not to respond while on duty.
We ask all customers to treat drivers with kindness and respect at all times. Rudeness, yelling, or aggressive behavior will not be tolerated.
🚫 We reserve the right to decline or cancel any delivery request if the situation becomes unsafe or disrespectful.
If you have a question that isn’t covered in this FAQ, feel free to email us directly at delivery@kodiakrides.com and we’ll be happy to assist you.